Frequently Asked Questions

Are the locks provided? YES
At what time are the deliveries made? Delivery is based on your holiday location (see sectors)
Are there any deliveries outside Oléron Island? NO except agreement and conditions
What are the delivery conditions ?your order must be a minimum of 80 euros and a rental period of 6 days and be at least 3 km away from one of our stores in season
Do I have to call to confirm my order? NO the procedure is automatic

Do I have to wait for confirmation by e-mail? YES within 24 hours

What documents do I need on the day of picking up my order? You just have to retrieve your order number. You will find it in the PDF that was sent to you when you order.