Are anti-theft devices provided?
YES
What time are deliveries made?
Delivery is made according to your vacation location at set times. You can consult the full terms and conditions by clicking on the link: (Read more)
Are there deliveries outside of Oléron Island?
NO, except with agreement and conditions.
What are the delivery conditions?
Your order must be for a minimum of €100, for a rental period of six days, and be at least 3 km from one of our stores during the season.
! PLEASE NOTE!
If you are absent, there will be no second pick-up.
You can change your location, but you must return your bikes to one of the VELOS 17 LOISIRS stores of your choice between 10:00 a.m. and 12:30 p.m. and 2:00 p.m. and 7:00 p.m.
You must inform the delivery service. A €10 return fee per bike will apply if the return location is not respected.
Should I call to confirm my order?
NO, the procedure is automatic.
Should I wait for email confirmation?
NO, the system is automatic.
What documents do I need on the day I collect my order?
All you need to do is retrieve your order number. You’ll find it in the PDF that was sent to you when you placed your order.
Can I get a refund?
*ORDER CANCELLATION
You can cancel your order by going to the “My Account” page. There is a €15 cancellation management fee.
*EARLY RETURN OF BIKES
See Article 12 on the back of your contract. No refunds will be issued. A credit note will be issued upon request. We only apply refunds in cases of:
Illness, accident, or death, and upon presentation of supporting documentation. (A €15 management fee will be applied in all cases.)
Send a request by email to contact[@]velos17loisirs.com; it will be processed within two weeks at the end of the rental period.
*ORDER MODIFICATION
If the rental amount becomes less than the amount already paid and you request a refund, a €15 management fee will be applied in all cases. Make a request by email to contact[@]velos17loisirs.com and it will be processed within two weeks maximum at the end of the rental period.
